FAQ
All answers before placing an order.
What are the steps to customize my shoes on CustomSD Sneakers?
It's simple! Via the "Create My Pair" section, describe the model to us, as well as all the details and colors you wish to incorporate into your pair!How long does it take to receive my custom shoes?
The delivery time is approximately 4 weeks. Each pair is handcrafted with care, ensuring the quality and uniqueness of your creation.Can I machine wash my custom shoes?
We advise against machine washing them. To preserve the quality of the customization, it is recommended to maintain them with care by cleaning them by hand.What materials are used for shoe customization?
We use high-quality, water-resistant materials to ensure durability and comfort. Each pair is designed to withstand the rigors of daily life.Can I return my shoes if they don't fit?
Due to the personalized nature of our products, we only accept returns for manufacturing defects. Please carefully check the personalization details before confirming your order.How can I contact customer service if I have a problem?
You can contact us via email at (customsd00@gmail.com) or through our Instagram account (@customsd_)
Our team is here to help you!Can I cancel my order after placing it?
Unfortunately, once an order is confirmed, we cannot accept cancellations. Please check your choices carefully before finalizing your order.
Any other questions? Write to us, we'll get back to you quickly.
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